DELIVERY
Products available shall generally be dispatched as quickly as possible. Indicatively delivery terms are as follows:
in Italy, within 3 working days of receipt by Crosstown s.a.s. of full payment;
in EU countries other than Italy and in other countries, within 5 working days of receipt by Crosstown s.a.s. of full payment.
Delivery shall be made from Monday to Friday during working hours, by specialized courier in specific packaging/packing prepared by Crosstown s.a.s.. Delivery is made to the addressee specified by the Customer. The above delivery terms refer to Products present in the warehouses and must be intended as non-binding for Crosstown s.a.s.. Crosstown s.a.s. may therefore subsequently confirm or alter said terms, according to their requirements. Products are delivered suitably packaged and/or packed by courier chosen by Crosstown s.a.s.. Products are delivered to the addressee address specified by the Customer upon submission of the purchase order. Upon receipt of the Products, the addressee must ensure that the Products comply in quantity and description to those ordered. This is without prejudice to the fact that should the Products delivered differ from those ordered, the Customer may exercise his right to withdraw. Transport costs will be calculated according to the weight of the goods, or according to the weight/volume ratio and on the basis of the place of Product delivery. This shall be according to the agreements drawn up with the courier in charge of delivery and as clearly stated to the Customer both at the time of Product purchase and in subsequent confirmation messages. Clients are asked to inspect the box carefully before signing for the delivery. If for any reason, the box looks tampered with, either sign for the package with reservations or refuse the package. In the event, that the box has been signed for with an unauthorized signature or there is evidence that the package has been tampered, contact the courier. If the package is not successfully delivered to the Client’s address due to a lack of cooperation from the client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per the Crosstown s.a.s. commercial agreement, the package may risk being sent back to Italy at the Client’s expense including any import fees that may be assessed upon re-entry to Italy. These fees will be deducted from any eventual reimbursement. Crosstown s.a.s. shipments are insured against theft and accidental damage at no additional cost to the Client. Once the shipment reaches the destination, the goods are no longer insured.
RETURNS AND REFUNDS
Attention
O.D.C. has a 14-day return policy.
If you wish to return an item you have 14 days from the time of order delivery to send it back to our return center.
Once received in stock, the return will be processed and if it complies with the required conditions will be credited back to the type of payment used at the time of purchase.
You will receive a confirmation email when the return is successfully completed.
In order for customer service to accept the return, the item(s) must be returned in full condition in its original packaging, with its label attached and unused.
O.D.C. cannot be held responsible in case of loss, theft or damage to returned package.
The costs relating to the return of the products, with the exception of products that are damaged or have proven defects, shall be borne by the sender.
For all shipments coming from or going to countries outside the European Union, the recipient is responsible for all import taxes, customs fees, and local taxes imposed by the country of shipment. Payment of these duties is required to clear your order through customs.
It is not possible to calculate the exact amount to be paid for taxes and duties, so please check before placing an order.
How to make a return
Login to the ACCOUNT page
If you do not have an account, proceed with the account creation by entering the same Email used in the final stage of the order.
Click on RETURN and enter ALL required fields.
The product(s) must be returned in their original condition to the following address:
O.D.C.
Vicolo Perazzolo, 1
35012 – Camposampiero
Padova (PD)
Italy
